General eligibility
Refund requests are reviewed case-by-case based on signed scope, delivery status, and the nature of the requested service.
Legal business name placeholder: [ETL GIS Consulting LLC / confirm registered entity].
Refund Policy
Effective date: 2026-03-21. Last updated: 2026-03-21. This policy includes professional placeholders for legal and operational review.
Consultation fees
Paid consultation or discovery-session fees may be non-refundable once the session has started or has been delivered.
Consultation refund placeholder: [e.g., refundable only if cancelled at least 48 hours in advance].
Digital and advisory services
Deliverables such as advisory sessions, custom analyses, strategy documents, dashboards, and mapping outputs are generally non-refundable after work has begun.
Cancellation terms and project exclusions
Cancellation and change requests should be submitted in writing as early as possible to minimize avoidable costs.
Cancellation windows
Cancellation placeholder: [full/partial refund if cancelled before milestone kickoff; no refund after approved milestone completion].
Custom project limitations
Custom implementation work, reserved delivery blocks, and third-party pass-through expenses are typically non-refundable once committed.
Non-refundable items
Non-refundable placeholder: [deposits, expedited work fees, licensing costs, data acquisition costs, completed milestone work].
How to request a refund or dispute a charge
To open a refund review, contact our team with your project name, invoice reference, payment date, and reason for the request.
Request instructions
Send refund/dispute notices to etlgisconsulting@gmail.com and include all supporting details.
Response timeline
Response placeholder: [we acknowledge requests within 3 business days and issue a decision within 10 business days].
Policy updates
We may update this Refund Policy to reflect operational or legal requirements. Updated terms are effective when posted on this page.